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Leo Lownd's Calling
When a pain in the neck calls. This is Leo Lownd's calling. That's when the employee becomes super friendly. Oh yes, Ms. Lownd's. He or she purrs. Let me put you right through. Wow, does that make me feel special? As I'm waiting for Steve to come to the phone, I fantasize him sitting at the head of a long mahogany table in his weekly staff meeting. Now if the president or some higher-ups in the White House call, put them right through too. If my staffer says warmly, oh, office furniture, the caller feels good and I find the salesperson is a lot easier to deal with