LTBP #21 - Jean-Claude Vacassin Interview: New Trainer Advice, Service Standards & How to Build up a Client Base
LTB Podcast
Importance of High Standards and Customer Service
This chapter discusses the significance of maintaining high standards and providing excellent customer service at W10 gym. It emphasizes the attention to detail and the importance of conveying the message that they care about their clients. The chapter also covers strategies for generating referrals and the belief that focusing on product, service, and standards is more advantageous than becoming marketing experts.
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