AI-powered
podcast player
Listen to all your favourite podcasts with AI-powered features
16min chapter
492: The Future of AI and Personalization with David C. Edelman, HBS Lecturer and Former Fortune 50 CMO
The Strategy Skills Podcast: Strategy | Leadership | Critical Thinking | Problem-Solving
Harnessing AI for Personalized Customer Experience
This chapter explores the significance of personalization in enhancing customer experiences and driving growth through innovative AI applications. It examines how companies can leverage advanced technology for tailored offerings and improved operational efficiency, while also addressing challenges in data integration and privacy. The conversation highlights the need for cross-departmental collaboration and continuous testing to optimize customer satisfaction and foster innovation.
00:00
Transcript
Episode notes
Get the Snipd
podcast app
Unlock the knowledge in podcasts with the podcast player of the future.
AI-powered
Discover
highlights
Listen to the best highlights from the podcasts you love and dive into the full episode
Save any
moment
Hear something you like? Tap your headphones to save it with AI-generated key takeaways
Share
& Export
Send highlights to Twitter, WhatsApp or export them to Notion, Readwise & more
AI-powered
podcast player
Listen to all your favourite podcasts with AI-powered features
Discover
highlights
Listen to the best highlights from the podcasts you love and dive into the full episode