The m f c o project is the brainchild of Ben Newman and vaughan coler. They are a professional speaker, best selling author and performance coach who works with executives all over the world. If you don't know who we are, fuck and google it. Alli am ye.
Customer service is not about making a sale today. It is about forging a relationship and building loyalty over a lifetime. From the supreme importance of solving problems and finding solutions to the proven formula of education, trust, and loyalty, Andy Frisella shares his thoughts on the essentials of customer service.