Doug Jones | President of HUB International SFL on Florida’s Insurance Market Starting to Normalize
Miami DealMakers
Emphasizing Employee Experience for Exceptional Customer Service
This chapter emphasizes the significance of prioritizing employee satisfaction and engagement to enhance client interactions, drawing inspiration from companies like Disney and Ritz Carlton. By focusing on building strong internal relationships and fostering a positive work environment, they believe it leads to better customer service experiences and the humanization of business relationships.
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