Prediction: Google’s AI to personalize search better than ChatGPT, and Starbucks' 7-month turnaround
Marketing School - Digital Marketing and Online Marketing Tips
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Strategies for Managing Haters and Improving Customer Satisfaction
This chapter emphasizes the importance of handling negative feedback effectively, enhancing customer satisfaction, and utilizing positive feedback for testimonials or referrals. It also stresses the value of monitoring key metrics like NPS scores, revenue churn, and customer churn, as well as engaging in personal interactions with customers through executive sponsorship.
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