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4min chapter
S3 E9 - Bill Bellows - Genichi Taguchi and Quality - Part 2
Profound
Dialogue Between American and Japanese Engineers at Toyota
This chapter discusses the famous story of American engineers questioning why Japanese engineers don't use hammers to assemble doors at Toyota. It also highlights the disconnect between customer satisfaction at Ford and the assembly process at Toyota, leading to the narrator's decision to leave Ford and work for Xerox.
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