Do You Have a Passionate Joy in Your Work?

I'm concerned about it all the time. I vote a letter to our employees and it was about my 10 foremost concerns for the next decade of Southwest Airlines. And number one was us that we ignore competition, that we get complacent, that we getting cocky. So it could happen one day. Oh, it's possible. You know, I don't spend a lot of time regretting things that went wrong.