Understanding Trolls: The Human Behind the Screens

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This chapter explores the complexities of engaging with social media trolls, focusing on the importance of empathy and recognizing underlying mental health struggles. It highlights how acts of kindness can lead to positive interactions, encouraging listeners to view online personas as real human beings.

Gabriel Reilich is Head of Content & Innovation at Upworthy. He is the co-author of Upworthy - GOOD PEOPLE: Stories From the Best of Humanity.

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