What to say to the difficult person

In this classic episode from the archives, special guest Cherolyn Knapp joins Bill and Megan to tackle listener questions about managing challenging workplace dynamics. They explore how high conflict behavior manifests in professional settings - from overt confrontations to more subtle forms of workplace disruption.

The hosts examine why traditional disciplinary approaches often backfire, discussing instead how skills-based interventions can transform difficult workplace relationships. They emphasize the importance of recognizing that problematic behavior doesn't always present as obvious conflict.

Key Workplace Challenges Addressed:

• Managing interdepartmental tensions
• Responding to passive-aggressive behavior
• Supporting targeted team members

Essential Skills Explored:

• Using EAR statements for de-escalation
• Analyzing options before taking action
• Setting appropriate professional boundaries

Drawing from their extensive experience, the hosts provide practical guidance for both supervisors and employees facing challenging workplace dynamics. They emphasize the importance of developing specific communication skills rather than relying on confrontational approaches.

This episode offers valuable insights for anyone navigating difficult workplace relationships, whether as a manager protecting their team or an individual seeking to improve a challenging situation. The discussion highlights how proper training and support can transform seemingly intractable workplace conflicts.

Additional Resources

Books & Expert Publications:

• BIFF at Work: Your Guide to Difficult Workplace Communications
• It's All Your Fault at Work! Managing Narcissists and Other High-Conflict People
• Our New World of Adult Bullies
• SLIC Solutions for Conflict: Setting Limits & Imposing Consequences in 2 1/2 Steps

Training & Professional Development:

• New Ways Training Programs (for workplace professionals)
• Individual Workplace Coaching
• Custom Training for Organizations
• Conflict Influencer Class (for personal situations)

Connect With Us:

• Visit High Conflict Institute
• Submit questions for Bill and Megan
• Browse our complete collection in our online store
• Find all episode notes on our website

Important Notice: Our discussions focus on behavioral patterns rather than diagnoses. For specific legal or therapeutic guidance, please consult qualified professionals in your area.

• (00:00) - Welcome to It's All Your Fault
• (01:34) - Welcome Back Cherolyn
• (03:05) - Listener Question #1: Dealing With a Workplace Bully
• (09:38) - EAR Statements and Connecting
• (11:57) - What to Say
• (13:57) - How High Conflict ‘Presents’
• (17:04) - Passive Aggressive
• (19:36) - How to Deal With Them
• (22:43) - Dealing With Abuse Enablers
• (28:55) - New Ways for Work
• (35:50) - New Ways for Work Leaders
• (39:42) - Reminders & Coming Next Week: Another Guest!