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#450: REI - (Recreational Equipment Incorporated) - Showcases the Principles Creating Customer Loyalty as a Co-Operative

Let's Talk Loyalty

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The Challenges and Opportunities of Being a Large Retail-Based Business and Consumer Cooperative

In this chapter, they discuss the dynamics of being a $4 billion retailer and the largest consumer cooperative in the US. They also explain their unique membership model, which involves a one-time fee of $30 to become a lifetime member.

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