
E95: Growth vs. Efficiency in 2025
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Optimizing Recruitment for Growth
This chapter examines evolving recruiting practices in customer service, focusing on scaling teams efficiently while leveraging global talent, especially from Latin America. It discusses strategies for operational efficiency, cost savings through offshoring, and the significance of effective onboarding in maintaining company culture during international expansion. Additionally, the chapter highlights compensation structures and the value of diverse talent, emphasizing how strategic hiring can enhance profit margins.
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