How to Use the Five Secrets of Effective Communication to Develop More Empathetic and Trusting Relationships

David Bianculli: In this episode, you're going to be working with two volunteers from our Tuesday training group at Stanford. One is how to use the five secrets of effective communication to develop far more empathic and trusting relationships with patients and clients. And then you'll have another dialogue with a difficult family member. What do you think? Share your thoughts in the comments below or on Twitter @CNNOpinion.