The Ticket: Discover the Future of Customer Service, Support, and Experience, with Intercom cover image

Product evangelist John Cutler on becoming a catalyst for change

The Ticket: Discover the Future of Customer Service, Support, and Experience, with Intercom

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What Does Change Agents Mean to You?

Change agents are people who, for whatever reason, become a catalist for change in the organization. Sometimes they're just people who naturally pick up on the energy of other people and want to help that happen. I think what happensand maybe even especially during this sort of trying time of being more remote from many teams is there's a tendency to be very nervous about getting people together. And i think that when i talk about starting together, i am talking about getting more diverse perspectives in the room.

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