Eliminating Jargon for Clear Communication

Friction is everywhere - from our systems to our relationships at work.

But there’s good news - not all friction is bad and if you know how, you can be a friction fixer.

Robert (Bob) Sutton is Professor of Organizational Behaviour at Stanford Business School and co-author of The Friction Project. He takes us through the different types of friction and how we can fix it.

Meanwhile, we hear personal stories from a few This Working Lifers about how they tackled friction in their jobs - thanks to Hamish Thompson, Kate McCallum, and Yashika Nayyar.

This story was first broadcast on 4 February 2024.