The Product Experience cover image

Podcast: Don’t Worry About Being Cool with Petra Wille

The Product Experience

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How to Upgrade Your User Experience

The first thing I advocate for a lot these days is to really get back and get in touch to the user, go drive to their office, see how they're using the product. So that's a North Star metric that's quality based. In many companies, it's like they have a perfect user research team. They are organizing everything perfect. There are field studies and maybe there are a journey, you know how it's called diary studies where users just write what they experience with while use the product. It could be past tons of podcasts for this one. Exactly.

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