80. Magic Words: Change What You Say to Inspire and Influence Others
Think Fast Talk Smart: Communication Techniques
The Power of Language in Communication
This chapter explores how language shapes communication and behavior, highlighting the significance of word choice in influencing emotions and perceptions. It introduces the SPEAK framework and underscores the importance of asking questions to enhance perceived competence. Additionally, the chapter discusses the impact of certainty in language, showcasing strategies to boost communication effectiveness and foster stronger connections.
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