Dot Matrix Printers Still Holding Down?

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A dot matrix printer still holding down at the rental car agency is so weird that those still exist there. If like if we're genuinely waiting, I don't know, an extra 30 seconds per person in line for the dot makers thing and they go, then that it sounds like it needs to be replaced. One of my favorite bureaucracy hacks here was done by a colleague. We needed a bunch of IT executives to approve an API policy. An API is an application programming interface. It's something that lets two computers talk to each other. But if you don't know what an API is, that just sounds like a huge security black hole.

Marina Nitze reveals what makes bureaucracies tick and how you can work your way through them.

— YOU’LL LEARN —

1) Why bureaucracies can actually be great

2) Six favorite bureaucracy hacks

3) What not to do when trying to challenge a bureaucracy

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— ABOUT MARINA —

Marina Nitze, co-author of the new book Hack Your Bureaucracy, is a partner at Layer Aleph, a crisis response firm specializing in restoring complex software systems to service. Marina is also a fellow at New America's New Practice Lab, where she improves America's foster care system through the Resource Family Working Group and Child Welfare Playbook. Marina was the CTO of the VA after serving as a Senior Advisor on technology in the Obama White House. She lives in Seattle.

• Book: Hack Your Bureaucracy: Get Things Done No Matter What Your Role on Any Team

• Twitter: @MarinaNitze

• Website: HackYourBureaucracy.com

— RESOURCES MENTIONED IN THE SHOW —

• Book: Cat's Cradle by Kurt Vonnegut

• Book: Getting Things Done: The Art of Stress-Free Productivity by David Allen

• Book: Stumbling on Happiness by Daniel Gilbert

• Book: The Success Principles(TM): How to Get from Where You Are to Where You Want to Be by Jack Canfield and Janet Switzer

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