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Amy Gallo: How to Work With Anyone

FranklinCovey On Leadership

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How to Deal With Difficult People

CNN's Jarrett Bellini talks with author Amy Bass about the different archetypes of getting along with other people including difficult people. She says it is important not to use these archetypes as dismissive labels and that in any dynamic, it takes two to tango. "Be able to really compensate for some of the ways in which you might be hurting others," she says.

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