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4min chapter
Is the Era of Free Returns Over?
What's Your Problem?
The Challenges of Returns and Lessons from Apple and Walmart
This chapter explores the difficulties faced by companies in dealing with returned items, especially larger ones like furniture, and shares valuable insights from the speaker's experiences at Apple and Walmart. It also touches upon the speaker's failed startup during the dot-com boom and their decision to return to the US.
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Discover
highlights
Listen to the best highlights from the podcasts you love and dive into the full episode