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4 Principles of Influence from a Hostage Negotiator | Scott Tillema

The Art of Charm

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Mastering High-Stakes Negotiation

This chapter explores the art of negotiation through the experiences of a former SWAT hostage negotiator, emphasizing emotional management and tactical techniques. Listeners learn the significance of empathy, active listening, and collaboration in achieving successful outcomes in both life-or-death situations and everyday interactions. The chapter also includes practical exercises to enhance listening skills and increase negotiation effectiveness.

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