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Customer Support Is So Important
Rebecca: If you ever find yourself, even congratulating yourself that engineering and product are aligned or your viewpoint has been successful, go talk to customer support. She says it's easy to pretend like this is the crux of the world, but people actually talking to the individual suffering through your decisions every day should be a humbling experience. Rebecca: You're going to find the same situation anytime a team has a different way to prioritize. The business is not a monolith. It's a bunch of people too, just like we are over here.