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What's Next! with Tiffani Bova
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How to Cut Through Data Bias
There's some really interesting work we've done that has actually looked at data and its bias, fascinating stuff. Even just looking at data and how questions are asked if you do it in a survey like that or you start asking the machine that versus not asking and watching data that happens organically and then let it tell you something is different. It was really interesting. I heard Tim Burntzley speak just maybe six weeks ago and he was talking about singularity of course, which is always so fun to talk about. But he wastalking about how machines, computers will have bias and they will have bias even separate from human beings. And so there's somereally interesting stuff out there now
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