In your description, you mentioned several times that these metrics were being used to guide decisions or understand the impact of decisions. Can you give examples of what types of decisions you're referring to? Yes, so this could be, I'll give examples where there were technical decisions, but also org design decisions. If you're a three-person team with five customers, you're probably just not going to have a lot of data to have worthwhile conversations about metrics, so to speak.
In this interview, Mojtaba Hosseini (Director of Engineering at Zapier) talks about how to approach using metrics, pitfalls teams run into, and the common evolution teams go through as they adopt metrics.