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The Art of Active Listening
AUS is asking open-ended questions and I asked more open-ended question than close. A stands for affirmations, that's commenting on noticing on what's right with Rob. And then the art in Oz is reflections and it was nice that he gave me some nice feedback how helpful he found me reflecting back and paraphrasing what he said. So there's definitely, I was listening for change talk and I was trying to strengthen both perceived importance in Rob's own mind,. But also self-efficacy, because both of those can increase readiness to change.