In this episode, Steve Fretzin and Ed Levy discuss:
- Building and nurturing authentic client relationships in professional services
- Increasing referrals through trust and engagement
- The psychological value of personalized client appreciation
- The role of networking and peer communities in growing a legal practice
Key Takeaways:
- Small, personal gestures—like handwritten notes or thoughtful gifts—can leave a lasting emotional impact and increase client loyalty.
- Lawyers who genuinely engage with clients beyond transactions are more likely to receive organic referrals.
- Membership in curated networking groups like Provisors can create structured opportunities to both give and receive high-value referrals.
- Understanding what truly matters to a client—personally and professionally—helps legal professionals build trust and long-term partnerships.
"The most important thing, even with no budget at all, is to separate the business from the appreciation and the emotional connections that you're trying to build." — Ed Levy
Got a challenge growing your law practice? Email me at steve@fretzin.com with your toughest question, and I'll answer it live on the show—anonymously, just using your first name!
Thank you to our Sponsors!
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Episode References:
Got Your Attention? by Sam Horn: https://www.amazon.com/Got-Your-Attention-Intrigue-Connect/dp/1626562504
About Ed Levy: Ed Levy is the owner and president of Edventure Promotions, a company built on two core principles: spend clients’ money as if it were our own and exhaust all possibilities to deliver exceptional results. With over 20 years of experience, Ed has led the company to become a trusted partner to globally recognized brands and organizations of all sizes. He created I Love My PI Lawyer—a groundbreaking program that uses curated gifting experiences to help personal injury lawyers deepen client relationships, increase referrals, and stand out in a competitive market. Ed’s approach emphasizes promotional products as strategic communication tools that drive measurable engagement and campaign success. He remains passionate about helping PI lawyers and professionals elevate their marketing strategies through innovative, results-driven solutions.
Connect with Ed Levy:
Website: https://www.edventurepromotions.com/ilovemypilawyer
LinkedIn: https://www.linkedin.com/in/edlevy/ & https://www.linkedin.com/company/edventure-promotions/
Connect with Steve Fretzin:
LinkedIn: Steve Fretzin
Twitter: @stevefretzin
Instagram: @fretzinsteve
Facebook: Fretzin, Inc.
Website: Fretzin.com
Email: Steve@Fretzin.com
Book: Legal Business Development Isn't Rocket Science and more!
YouTube: Steve Fretzin
Call Steve directly at 847-602-6911
Audio production by Turnkey Podcast Productions. You're the expert. Your podcast will prove it.
