This week, Jason is joined by author, entrepreneur, professor, and most notably former member of the FBI, known as the master negotiator, Chris Voss!
Chris earned that title throughout his time serving as the lead crisis negotiator for the New York City division of the FBI, then as the FBI’s Chief International hostage and kidnapping negotiator. In 2008, after spending 24 years working 150+ international hostage cases for the FBI, Chris founded the Black Swan group which serves as a consulting and training agency for both business and individual negotiating skills.
Chris gives insight to the process of being hired with the FBI, how volunteering at the suicide prevention hotline got him into the net negotiating group, taking advice from those who have been there, his work in the FBI with the World Trade Center bombing, 9/11, and Waco, how there is always a deal killer on the other side, and the Oprah Rule. Chris also reveals what signs to look out for that indicate the deal is going bad, the last impression is the lasting impression, how curiosity may be the hack to body language, the difference between being likable and needing to be liked, how a playful tone of voice with confrontational words can make an impact, and the power of “no” oriented questions. Which federal agency pays the highest base pay? What was the worst moment of his professional career? When is the best time to fire someone? How can you get someone to actually listen?
Chris reveals all that and so much more in another episode you can’t afford to miss!
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Host: Jason Tartick
Co-Host: David Arduin
Audio: Declan O’Connell
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