Why OpenAI Had to Un-do Sales w/ Aliisa Rosenthal (Head of Sales, OpenAI)
The Science of Scaling
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Understanding Customer Use Cases and Establishing a Committed Consumption Model
In this chapter, the speaker discusses the early challenges of commercializing OpenAI's product and the importance of understanding customer use cases. They emphasize the need to talk to the product team, customers, and non-customers to gather insights. The chapter also highlights the establishment of a committed consumption model and the importance of having a forecast model before moving forward with large commitments.
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