13min chapter

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4 Business Ideas That Changed the World: Emotional Intelligence

HBR IdeaCast

CHAPTER

The Evolution of Emotional Intelligence in Business

This chapter explores the historical neglect of emotions in the business world, focusing on how societal views have marginalized emotional intelligence and women in leadership. It traces the evolution of emotional intelligence from early 20th century insights to its formal introduction in the 1990s, emphasizing its critical role in enhancing productivity and interpersonal relationships. By examining key theories and movements, the chapter highlights the ongoing importance of emotional awareness for effective leadership and organizational success.

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