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2min chapter
Access denied: the disabled customers failed by customer service
Which? Shorts
Supporting Disabled Customers and Legal Protections
The chapter emphasizes the legal obligation for businesses to accommodate disabled customers by making reasonable adjustments and communicating effectively to understand and meet their needs. It also addresses the rights of disabled individuals to request accessible formats and seek recourse in case of discrimination.
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highlights
Listen to the best highlights from the podcasts you love and dive into the full episode