Charles Duhigg: Habits, Storytelling, and Becoming a Supercommunicator
FranklinCovey On Leadership
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Mastering Effective Conversations
This chapter explores various types of conversations—practical, emotional, and social—and how mismatched communication can lead to misunderstandings. It emphasizes the importance of listening, asking deep questions, and using techniques like 'looping for understanding' to enhance dialogue and build genuine connections. Additionally, the chapter discusses the development of communication skills as a learned practice, encouraging leaders to prioritize understanding over merely providing answers.
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