REMASTERED: To Sell is Human and When, with Daniel Pink (Sales, Science, Psychology, Economics)
The Action Catalyst
00:00
Balancing Emotion and Rationality in Sales Negotiations
This chapter explores the critical role of empathy and perspective-taking in the sales and negotiation process. It highlights the need for understanding clients' cognitive and emotional landscapes to enhance persuasion and achieve better outcomes.
Play episode from 06:17
Transcript
