The Chronic Kicker, Even the Most Violent Critic

The chronic kicker, even the most violent critic, will frequently soften and be subdued in the presence of a patient sympathetic listener. The New York telephone company discovered a few years ago that it had to deal with one of the most vicious customers who ever cursed a customer service representative. At last, one of the company's most skillful troubleshooters was sent to interview this stormy petrol. This troubleshooter listened and let the cantankerous customer enjoy himself pouring out his tirade. He called it the Telephone Subscribers Protective Association.