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197 - Jens Kuhlen, President North America, Gategroup

Airlines Confidential Podcast

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The Importance of Flexibility in Airline Operations

The issue is how much flexibility do you put in the schedule? How many lazy airplanes are you willing to have scheduled, meaning a plane that only flies for five hours a day so it's available to cover something that might go wrong later in the day? And every airline's got to decide what its balance is there. I think climate change has created more severe storms that make these situations more difficult and require more resources in terms of reserve crew backup airplanes. Social media and now that everyone is a TV producer sitting in the cabin with a high definition recording device,. It means that whatever happens is going to end up on national TV and all.

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