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Is There a Self Selection Mechanism?
Michael: If you're expecting to get monthly calls for, for this monthly fee, like it ain't going to work out. And as long as you're clear upfront about what you do and what you don't do, they just self select their way out. He says the other cool thing about growing the team has been that Ashley wasn't sure if she wanted to take on clients. Michael: She started doing these budgeting meetings with clients that many of them found really valuable. So suddenly I realized, Oh, my client retention was improving because I was losing some people that I wasn't diving deep enough in their spending on.