The chapter challenges the misconception that only extroverts excel in communication, emphasizing that anyone can develop communication skills through practice. It shares insights from a CIA officer who found success in recruiting spies by being authentic rather than focusing on socializing. The discussion explores the importance of understanding different conversation types and using strategies like active listening and deep questioning for effective communication.
How can we build rapport and optimize our connection with others? Supercommunicators author Charles Duhigg brings us the practical steps here!
What We Discuss with Charles Duhigg:
- The three categories of conversation: practical, emotional, and social.
- The biological underpinnings of communication — such as neural entrainment — that make humans unique.
- How to become a better active listener through looping — ask a question, repeat back what you just heard the person say in your own words, and ask if you got it right.
- The difference between matching and mimicry in communication — and which one will serve you better.
- Understanding and overcoming stereotype threat.
- And much more...
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