
Sustainability
Phenomena
00:00
Luxury Brands - How Do You Help Luxury Firms Succeed?
We know that many other brands in other sectors try to connect with or create a community and fail, so from your dealings with these luxury brands, can you give us a sense of why that's so difficult? I think one of the reasons why some luxury firms succeed with this so well is because they put their care and attention into the individuals in the community. It's the old rule in marketing that the customers came but really understanding that well, community is king and you have to treat it as such.
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