Speaker 2
I think there's several takes, like you said, it's very controversial. I'm a big believer. This kind of throws me into the next loop of technology. I use, you know, I know in the HVAC world, Successware is what's typically been the bigger one, but I use a company called Service Titan. And we're obsessed with it. We're on the phone several times a week. We're innovating. We're using all the new technology. And the fact is I know exactly how long you pull up to that job. I know exactly every single thing there is to know, not because I'm spying on you. It's because we're going to be better at dispatching. I know my customer gets an Uber-like feature that shows them where the technician's at. They get a picture of the technician. Our guys show up in a wrapped truck. I'm obsessed with the CRM. I just think you can't run a successful business without knowing your KPIs. I want to hear your take on that because I don't think you could run even your platform you're rolling out without having really good technology. Tell me a little bit about that.
Speaker 1
Well, you're absolutely correct. And we know a lot of the same people. In fact, I've got a conference call tonight with our, so you probably know him. Oh,
Speaker 2
yeah. Yeah. I'm in a podcast with him in January, but I was just there with him two weeks ago. So amazing guy. Yes he is. So yeah, we're using Service Titan as well.
Speaker 1
And they've created modules specifically for our needs and individual purposes that you can't get if you're not in our organization. And I can only go by ours words, but I know that when we sat down with him and we started formulating and laying out, was sitting here scratching his head going, I can't believe this. He said I worked with virtually every big company in the United States as a service provider. I worked with all the best practice groups and no one has ever asked us for the info you're asking for today. And I laughed and I said, I'm not surprised. But it's today's office. business is not the same business we were operating 10, 20 years ago. And are you aware that Jim Abrams is the guy who created Successware?
