The Key to Clear Communication Consistently

Philip Rochman: The whole purpose isn't to win an argument. It's simply to share in a way that you know you will be heard rather than holding back because you don't want to get into that back and forth debate of people defending themselves. Phil, are we clear at this point? We're clear. Okay, great. And then you move on and like you don't need to discuss it. He says the longer the clearing is, the harder it is to remember all the parts. "I really encourage people to keep that in mind," he says.