People need to learn how to not get defensive when their bias is has been disrupted. Bias destruction, if you ignore it in whisper and the person's ear after the meeting, then the bias gets reinforced. The other teams that I've worked with have used things like Ouch or one team would throw up a peace sign. So whatever it is that your team, what's the way that your team agrees to flag bias when it happens? That's a shared vocabulary. Next is step number two, which is really to help everyone come up with a shared norm for responding when it's you whose bias has been disrupted."
You know what they say about unsolicited advice (don’t give it!) but when it comes to SOLICITED feedback, author and executive coach Kim Scott says: bring it on. Kim believes that when it comes to improving your life at home, work, and anywhere in between, it helps to ask for – and provide – kind, but radical, candor. In this episode, Kim shares what she’s learned about embracing candidness and care in the workplace, gives tips on how to engage in constructive conversations, and opens up about the benefits of addressing bias in communication. Her latest book, "Just Work:
How to Root Out Bias, Prejudice, and Bullying to Build a Kick-ass Culture of Inclusivity" is out now. For the full text transcript, visit go.ted.com/BHTranscripts