2min chapter

How to Be a Better Human cover image

Why Kim Scott thinks you need to ask for feedback

How to Be a Better Human

CHAPTER

Bias Disruption - What's the Shared Vocabulary?

People need to learn how to not get defensive when their bias is has been disrupted. Bias destruction, if you ignore it in whisper and the person's ear after the meeting, then the bias gets reinforced. The other teams that I've worked with have used things like Ouch or one team would throw up a peace sign. So whatever it is that your team, what's the way that your team agrees to flag bias when it happens? That's a shared vocabulary. Next is step number two, which is really to help everyone come up with a shared norm for responding when it's you whose bias has been disrupted."

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