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Communicating for Better Relationships: Insights from Tatiana Kolovou

Negotiate Anything

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Emphasizing Timing and Empathy in Change Communication

This chapter highlights the significance of timing and empathy in communication strategies amidst organizational change, stressing the proactive handling of rumors, prompt transmission of crucial information, and consideration of individual impacts. It emphasizes the role of empathy in fostering trust and smoothing communication channels during challenging times.

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