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Working Backwards From the Customer by Amazon Product Lead

The Product Podcast

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How to Write a Peer FAQ

The reason Amazon writes is to lower the cognitive load for a decision maker. The writing in a standard format helps with that, as well as explaining without technical jargon. For your biggest problems, you're going to identify the types of organizations that have those biggest, hardest problems worth solving. And then you can identify the type of organization you think is going to be your customer.

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