Exploring the Future of the 'Deploy Empathy' Audiobook

In Episode 586, Rob Walling chats with Michele Hansen about her new book where she talks about how to master customer interviews as a startup founder.

The topics we cover

[5:00] User experience research for startup founders

[11:20] Customer Interviews for developers

[12:30] Feature requests as customer research springboard

[19:55] Practicing customer interviews

[23:37] Comparing to Jobs to Be Done framework

Links from the show

• Deploy Empathy: A practical guide for talking to customers
• Software Social
• Episode 524 | Bootstrapping a Commodity SaaS
• Michele Hansen (@mjwhansen) | Twitter

If you have questions about starting or scaling a software business that you'd like for us to cover, please submit your question for an upcoming episode. We'd love to hear from you!

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