2min chapter

HBR IdeaCast cover image

What Managers Get Wrong About Feedback

HBR IdeaCast

CHAPTER

How to Improve Performance Systems

For performance systems, you want systems which aspire to a simpler thing. They don't aspire to divine the truth of a human being at work because frankly none of us can do that. If we think we can, we're both deluded as data scientists and also arrogant. So we need to vector our measurement tools, flip our measurement tools if you like so that for example, if you were on my team, instead of answering the question, are you a top performer, which asks me to rate you, I would answer the question, do I always go to you for excellent work? And so I'm now reporting on me, my activities. Okay, you get good data that way.

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