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9min chapter
Encore: The Inclusive Experience
The CX Leader Podcast | A resource for customer experience leaders
Creating Inclusive Customer Experiences
This chapter explores the necessity of inclusivity in customer experiences, particularly in essential sectors like telecommunications and healthcare. It highlights real-life examples that demonstrate how small yet impactful gestures and well-designed services can enhance accessibility for diverse audiences. Additionally, it provides practical strategies for businesses to adopt inclusive practices while emphasizing the importance of executive support and user feedback.
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Discover
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