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E002 - Jing Jing Tan, Research Leadership at Uber

UX Research Rundown

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What Are Some of the Challenges in Relationship Management?

Roxanne Jones: What are some of the challenges that you've seen for what are like the main challenges? If there are any patterns, perhaps, perhaps this is just like human to human, like depends on the team. Jones: We typically have more requests that we have people to help answer those questions. The second challenge is sometimes folks tend to jump into conclusions based on the data alone.

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