Can Concrete Language Be Used Outside of Customer Service?

In a customer service situation when someone has asked you for something that they need your help with you should say i plan to get back to you in a time bound period of time. concrete language encourages people to keep engaging and keep reading content why because it's much more understandable right if you say something in a concrete way i get what you're saying and it's easier to keep reading is this mostly used in the context of one-to-one communications or can this be used in email marketing or any other kind of sense if it can especially if it's like persuasive like how can we be concrete outside of customer service?