Insurance has poured billions into growth and distribution, yet claims—the biggest cost in the industry—hasn’t seen the same level of innovation. Why is that? And what happens when experienced founders decide to tackle it differently?

In today’s episode of the Leadership in Insurance Podcast, I had the pleasure of speaking with Alex Pezold, CEO & Co-Founder of Agentech, about what needs to change in claims and how Agentech is approaching it differently.

🔍 This episode really got me thinking about:

Why claims innovation has taken a backseat—and what’s finally shifting
The difference between a horizontal vs. vertical approach to fixing claims
How Alex’s past experience building and selling companies shaped his mindset this time around
The power of having the right team when trying to solve big industry problems

Alex brings so much insight, experience, and honesty to this conversation—it’s one of those episodes that challenges the way we think about the status quo. If you’re in insurance, claims, or just passionate about where this industry is headed, this is a must-listen.

Would love to hear your thoughts—where do you see claims innovation heading next?

#LeadershipInInsurance #Podcast #Insurtech #ClaimsInnovation #FutureOfInsurance

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