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Administrative Burden
Policymaking by Other Means
Book • 2019
This book delves into the concept of administrative burdens, which include learning, compliance, and psychological costs associated with interacting with public services.
It examines how these burdens are deliberately constructed and affect various populations differently, often perpetuating inequalities.
Through case studies on voting, abortion, and welfare programs, the authors demonstrate how administrative burdens can limit access to rights and services.
It examines how these burdens are deliberately constructed and affect various populations differently, often perpetuating inequalities.
Through case studies on voting, abortion, and welfare programs, the authors demonstrate how administrative burdens can limit access to rights and services.
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in the context of discussing the complexities of public programs and the challenges of user experience design in government applications.

Dave Guarino

63 snips
Decisions Nobody Made, policy edition, with Dave Guarino