The Managed Heart

In this book, Hochschild documents how social situations influence emotions, particularly through the experiences of flight attendants and bill collectors.

She introduces the concept of 'emotional labor,' which involves the management of emotions to fit the norms of different social and workplace settings.

The book is divided into sections that examine emotions in private life, emotions in commercial and working life, and the broader societal impact of the commercialization of human feeling.

Hochschild's work has been influential in the fields of sociology and the study of emotions.